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From159US$ /night
Check-in
07Dec2025Select date
Check-out
08Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

999 Ashford Avenue, San Juan, Puerto Rico, 907
-
Next to the beach
Perfect
7.1
7.4
/10
3.2
2.7
/5

With a 4-star rating and a score of 7.2/10 on Booking.com, The Condado Plaza Hotel offers a variety of amenities including four swimming pools and multiple dining options. This family-friendly San Juan hotel features rooms with ocean views and modern comforts.

Rooms & Amenities

Accommodations at The Condado Plaza Hotel include contemporary rooms and suites located in the Ocean Tower, featuring floor-to-ceiling windows and private balconies. Options range from standard rooms to an oceanfront penthouse apartment with three bedrooms, a full kitchen, and panoramic views.

Dining Options

Dining options at The Condado Plaza Hotel include Pikayo, which serves international classics and local fusion dishes, and casual eateries like the Aqua Bar and Starbucks. Guests can also enjoy a variety of grab-and-go items from Viaggi Grab-'N-Go.

Leisure & Activities

On-site leisure facilities feature four pools, including a main pool area with a swim-up bar and waterslide. The hotel also offers a practical fitness center and a tour desk to help guests arrange excursions and activities such as water sports.

Location & Transportation

The Condado Plaza Hotel is situated close to Fort San Jeronimo and La Plaza del Mercado de Santurce, providing convenient access to local attractions. Public transport options such as bus stations and subway stations are within walking distance for easy travel around the area.

Must-do experiences

  • Savor local mofongo at La Casita Blanca for an authentic taste.
  • Visit the vibrant Santurce street art for colorful Instagram spots.
  • Explore the historic streets of Old San Juan for charm and culture.
  • Take a sunset stroll along Condado Beach for breathtaking views.
  • Shop for unique crafts at Plaza de Armas market on weekends.
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room BathTub Disability Access
2 persons
36 m² 
1 King-size bed
Heating
Balcony
Queen Room Balcony Bay View
2 persons
29 m² 
2 King Size Beds
Bay view
Heating
Balcony
Junior King Suite Balcony
2 persons
39 m² 
1 King-size bed
Heating
Balcony
Queen Room Balcony Oceanfront
2 persons
36 m² 
2 King Size Beds
Heating
Balcony
Click button to see more rooms
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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Internet access
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Allergy-free rooms
  • Lift
  • ATM/Cash machine
  • Coffee shop
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Billiard tables

Services

  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Poolside snack bar
  • Snack bar

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Water slides
  • Children's play area
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Saltwater pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Jacuzzi
  • Shallow end

Room features

  • Wi-Fi in rooms
  • Air conditioning
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Curtains
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Dining Onsite

At The Condado Plaza Hotel, guests are invited to enjoy an array of delightful dining options, each crafted to offer a unique culinary experience. From Italian classics to casual refreshments, every venue promises a warm atmosphere and a palette of flavors perfect for families, couples, and culinary explorers alike.
The Condado Plaza Hotel San Juan Restaurant photo
The Condado Plaza Hotel San Juan Restaurant photo

CAFE CARIBE

Italian
Ambiance
Family-friendly atmosphere with vibrant decor that encourages casual gatherings.
Key Offerings
Savor authentic Italian dishes in a cozy setting, perfect for family meals. A warm inviting space complements a menu filled with hearty favorites.
Reservation
not needed
06:00 - 22:00 (Monday to Thursday), 06:00 - 23:30 (Friday and Saturday), 06:00 - 22:00 (Sunday)

STARBUCKS

Coffee and light bites
Ambiance
Bright and welcoming corner, offering a relaxed space for quick breaks or casual meetings.
Key Offerings
Enjoy handcrafted coffee along with an array of delicious pastries, sandwiches, and salads for a satisfying daytime pick-me-up.
Reservation
not needed
06:00 - 15:00 (Daily)

TRAVEL TRADERS STORE GRAB N GO

International grab-and-go
Ambiance
Convenient and family-friendly store that provides a quick solution for those on the go.
Key Offerings
Discover a selection of international snacks, beverages, and light meals ideal for travelers wanting to explore without missing a meal.
Reservation
not needed
Hours vary

AQUA BAR

Cocktails and light fare
Ambiance
Chill by the pool with the soothing ocean breeze in a laid-back atmosphere.
Key Offerings
Refresh with a Mojito or sip on signature cocktails while enjoying light bites that elevate the poolside experience.
Reservation
not needed
Hours vary

NOODLE BAR

Asian cuisine
Ambiance
Casual setting perfect for both families and friends to gather over bold flavors.
Key Offerings
Enjoy innovative Asian dishes in a relaxed environment, with a menu that showcases rich, enticing flavors.
Reservation
not needed
Hours vary

PIKAYO

Fine dining
Ambiance
Sophisticated dining experience featuring a tranquil setting with elegant decor.
Key Offerings
Renowned for its extensive wine list and a menu that reflects local culinary artistry, making every meal a celebration.
Reservation
recommended
Hours vary

Location

999 Ashford Avenue, San Juan, Puerto Rico, 907
Map view
999 Ashford Avenue, San Juan, Puerto Rico, 907
Nearby
Condado Beach
370 m
Beach
Playita del Condado
150 m
Restaurants
Star Bucks
20 m
999 Cond Ashford Plz
Cafe Caribe
1.0 km
999 Ave Ashford
Crepe Maker
1.1 km
902 Avenida Ashford
La Marqueta
80 m
1005 Ave Ashford Condado Beach
Jose Enrique
240 m
1021 Ave Ashford
Waikiki
280 m
1025 Cond Ashford Plz Condado
Surf Caffe
400 m
1043 Ave Ashford (Plaza Alberto Escudero; by Serafina Beach Hotel)
aMare Restaurant
430 m
1045 Ave Ashford
New Taste
470 m
1051 Ashford Avenue
Explore San Juan
Explore Condado
Top Attractions
Activities
Dining
Entertainment
Condado Lagoon
Condado Lagoon
16 minutes' walk
Lush waters and vibrant wildlife define this natural lagoon, featuring kayaking and scenic walking paths.
Plaza Ventana del Mar
Plaza Ventana del Mar
10 minutes' walk
A scenic plaza with ocean views, garden areas, and relaxation spots, perfect for a family outing or photo ops.
Fort San Jeronimo
Fort San Jeronimo
13 minutes' walk
Historic fortification showcasing the island's heritage with guided tours and panoramic views of the coastline.
Museum of Art of Puerto Rico
Museum of Art of Puerto Rico
25 minutes walking
Rich art collections in a stunning setting, featuring local and international artists, along with occasional free admission days.
Kayaking at Condado Lagoon
16 minutes' walk
Thrilling kayaking excursions available for rental in the lagoon, with guided options for beginners and experienced paddlers.
Yoga on the Beach
5 minutes' walk
Relaxing beach yoga sessions offered nearby, perfect for rejuvenation with a peaceful seaside ambiance.
Jose Enrique
Jose Enrique
3 minutes' walk
Local culinary treasures in a casual atmosphere, renowned for dishes like mofongo and fresh seafood. Reservations recommended.
Cafe Caribe
Cafe Caribe
13 minutes' walk
Charming café with Caribbean flair, offering breakfast and lunch specialties including fresh pastries and smoothies.
La Placita de Santurce
La Placita de Santurce
25 minutes walking
Vibrant nightlife hub with live music, dancing, and local foods, perfect for an all-ages outing or a fun night out.
San Juan Bay Marina
San Juan Bay Marina
13 minutes' walk
Picturesque marina featuring boat rentals and water sports, ideal for those looking to enjoy the ocean atmosphere.
Getting around
City Centre
San Juan14 min  ·  1.1 km
Airports
Fernando Luis Ribas Dominicci (SIG)35 min  ·  2.9 km
Luis Munoz Marin International (SJU)18 min  ·  11.4 km
Train
Sagrado Corazon Station6 min  ·  3.5 km
Underground
Sagrado Corazon Metro Station6 min  ·  3.5 km
Hato Rey7 min  ·  4.2 km

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.1
7.1/10 based on 387 reviews
John
United States, November  2024
5.0/10

Our experience at the hotel was quite disappointing. The location had potential, being near the beach, but the facilities fell short, lacking proper maintenance and cleanliness. The staff were friendly, but the service was painfully slow, particularly at check-in. Overall, it feels like the hotel needs significant updates to provide a satisfactory stay.

Rooms
5.0
Our room was a mix; the furnishings felt clean and modern, but the hallway and overall atmosphere were musty and damp, not what you'd expect.
Service
5.0
The staff were friendly but lacked efficiency, leading to long waits at check-in and in dining areas.
Location
7.0
The hotel is conveniently located near the beach, but it felt isolated with limited nearby dining options.
Dining
5.0
Dining felt underwhelming, as options were minimal, and service was disappointingly slow, especially during peak hours.
Facilities
5.0
The general upkeep of the facilities was lacking; we found the pool area dirty and not well maintained.
Karen
United States, November  2024
8.0/10

Overall, I had a wonderful experience at The Condado Plaza Hilton. The location is perfect, just minutes from the beach and local attractions. The pool and beach area are beautiful and well-kept. While the service was generally accommodating, there were some hiccups such as the lack of bell staff upon arrival and issues with the room amenities. The room was spacious, but it did have some outdated furniture that didn't quite meet Hilton standards, which was a letdown. Nevertheless, I would recommend this place for its amenities and beautiful surroundings.

Rooms
6.0
The room was spacious and well-lit, but the furniture was old, and the bedding didn't feel fresh. A safe issue took too long to resolve.
Service
7.0
The staff was generally polite and accommodating, though communication could be improved as responses to texts took longer than expected.
Location
10.0
The hotel is in a fantastic location, just a short ride from Old San Juan and near the beach.
Dining
Facilities
9.0
The pool area is fantastic with multiple pools, a hot tub, and great amenities like a ping pong table and hammocks.
William
United States, October  2024
6.0/10

I had a mixed experience at this hotel. While the location is fantastic and I appreciated the attentive staff, the condition of the rooms left much to be desired. The service was painfully slow at times, but the overall hospitality of the hotel staff made for a welcoming atmosphere. There's definitely room for improvement in the accommodations to earn a higher rating.

Rooms
5.0
Sadly, the room I stayed in was in poor condition with old furnishings. The mattress was uncomfortable and there was some questionable cleanliness.
Service
5.0
The front desk service was lacking, especially during busy times when there was only one person to assist many guests. However, housekeeping and the pool staff were friendly and helpful.
Location
9.0
The hotel is situated in an excellent location, close to the beach and within walking distance to several restaurants, which was a major plus for my stay.
Dining
7.0
Dining options weren't included in my stay, and I did not try the on-site restaurant, but there were plenty of nearby options to explore.
Facilities
6.0
The facilities could use some upgrades. The pool area was nice, but the overall ambiance felt a bit outdated.
Drew
United States, October  2024
6.2/10

I had a really mixed experience at this hotel. While my room was clean and comfortable with a beautiful view, there were several issues like no hot water and a long wait for breakfast. The location is great with easy access to the beach and plenty of local dining options, but the service could use some improvement. Overall, it's a decent place, but some aspects need attention.

Rooms
7.0
The room was clean and comfortable, but there were issues with hot water and maintenance.
Service
5.0
Service was lacking, especially with the breakfast wait times and response from maintenance.
Location
9.0
The hotel is in a great location with easy access to the beach and local attractions.
Dining
5.0
The dining experience at breakfast was disappointing due to long wait times and order errors.
Facilities
6.0
The hotel has good facilities, but they could manage the busy areas better, especially at the swim-up bar.
Glenn
United States, October  2024
6.0/10

I had a mixed experience at this hotel. The room was spacious and clean, which I appreciated, but the overall state of the facilities left a lot to be desired. From the elevators being out of service to the lack of dining options, it was clear that improvement is needed. However, the beach area was quite nice and the staff were helpful in some aspects.

Rooms
8.0
The room was spacious, clean, and modern, with a large bathroom that I really liked. However, some maintenance issues could be addressed.
Service
6.0
The staff at the front desk were helpful, especially Helen and Christian, but the restaurant service was overwhelmed and slow during busy times.
Location
7.0
The hotel is located close to the beach, which was a plus, but accessing certain amenities felt inconvenient due to the state of the hotel.
Dining
5.0
Dining options were very limited after certain hours, and the quality of food in the restaurant didn't meet expectations during my stay.
Facilities
5.0
The facilities need significant improvement, especially with several elevators and amenities out of service. The pool area was nice, but the atmosphere could be better.
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Property information and rules
Check-in
from 16:00-23:00
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at USD 25.65 per day.
Internet
High-speed internet access is available in for free.
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, German, Spanish
Year renovated:
2008
Number of floors:
10
Number of rooms:
570
Former name
Conrad San Juan Condado Plaza
FAQs
About The Condado Plaza Hotel
What is the distance from The Condado Plaza Hotel to Luis Muñoz Marín International Airport?
The hotel is 8 km from Luis Muñoz Marín International Airport, which is approximately a 15-minute drive.
What are the check-in and check-out times at The Condado Plaza Hotel?
Check-in is at 16:00 and check-out is at 12:00.
What types of dining options are available at The Condado Plaza Hotel?
The hotel features multiple dining options including Starbucks, Pikayo, and Noodle Bar, offering a variety of cuisines.
Is parking available at The Condado Plaza Hotel?
Public parking is available on-site for 25 USD per day, and no reservation is needed.
What recreational amenities does The Condado Plaza Hotel offer?
The hotel offers four swimming pools, a fitness center, and activities such as snorkeling and bicycle rentals.
Are there any nearby restaurants to The Condado Plaza Hotel?
Nearby restaurants include Crazy Pulpo (0.5 km), Pikayo (0.5 km), and Surf Caffe (0.5 km).
What are the amenities provided in the rooms at The Condado Plaza Hotel?
Rooms are equipped with air conditioning, a multi-channel TV, coffee/tea making facilities, and balconies with ocean or city views.
Does The Condado Plaza Hotel have any specific features for families?
The hotel provides family-friendly amenities including a children's play area, children's pool, and babysitting services.
Is there access to a beach at The Condado Plaza Hotel?
The hotel offers direct access to the beach, just steps away from the property.
What accessibility features does The Condado Plaza Hotel offer?
The hotel provides wheelchair access and facilities designed for guests with limited mobility.
What services does The Condado Plaza Hotel offer for business travelers?
Business services include meeting rooms, a business center, and event planning assistance.
Is free Wi-Fi available at The Condado Plaza Hotel?
Yes, free high-speed internet access is available throughout the hotel.

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